An Introduction to the PICA Customer Service Policy
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An Introduction to the PICA Customer Service Policy

This course aims to outline the guiding principles for Customer Service as outlined by the PICA. Learners will be exposed to the Customer Service Charter, functions, Complaints Management System, Diaspora Support, Local Mobile Facility functions, and team member responsibilities as PICA employees.

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Course content

    • Pre-Engagement Activity: What is Customer Experience?
    • Module One: Guiding Principles For Effective Customer Services
    • Module Two: The Customer Experience Charter
    • Activity: Employee Responsibilities
    • Reflection: How does PICA support you?
    • Final Assessment